Useful Information

Age Requirements

A customer renting a luxury car, minivan, 12-passenger van, full-size SUV, premium SUV, standard elite SUV or any vehicle in the specialty/signature series/cool car categories must be at least 25 years old. Exception: A customer with an acceptable corporate discount number can rent these car classes at 21 years old without an underage fee. For all other car classes, a customer presenting a major charge card must be at least 21 years old. An underage surcharge of $27.00 per day will apply for renters 21-24 years old. Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee. A customer presenting an acceptable bank debit card must be at least 25 years old. (See Debit Card Policies for acceptable car groups and full details.) Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee. A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.

Directions

*GENERAL DIRECTIONS* Local Office Directions COUNTER: Our office is located on Courtland Street NE near the intersection of Ellis Street NE. VEHICLES: On-site. RETURNS: Same as pick-up. AFTER-HOURS RETURNS: Not available. Rental vehicle must be returned during office hours. PREFERRED SERVICE Local Office Instructions Proceed to the Avis rental counter. Show your drivers license and identify yourself as a Preferred Renter to the Avis rental agent in order to receive your preprinted rental document and keys.

Drivers License

At this location due to the increased fraudulent activity in the area, we have implemented a LOCAL policy change regarding Avis/Budget customers with out of state Driver License. Effective immediately, we will now require all Avis/Budget customers with an out of state DL to provide a secondary form of identification. Please see details below for the acceptable forms of secondary identification. **Please note that this is a local policy change until further notice is given** At time of pick-up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name. If the driver's license is not issued in the U.S., you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name. Acceptable Forms of Secondary Identification Include: Valid Passport or Travel Visa, Military Identification, State or Government Issued ID with photo, Birth Certificate or Marriage License, ATM (Bank Card with customer named printed on face of card), Health Care Identification Card (with customer?s named printed on face of card), Company or College/University Identification with a photograph.

Travel Into Other Countries

Canada: Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of rental that you plan to drive into Canada so the location can provide a Canadian Non-Resident Insurance Card (provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities. Mexico: Vehicles rented at this location are not allowed to travel into Mexico.

Fuel policy

Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case. Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options: 1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car?s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract. Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device. 2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return. If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel. 3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.